AI Concierge Management
Automated guest conversations over WhatsApp and the app, with instant escalation when a human is needed.
Active conversations
6
Fully automated
4
Needs human takeover
2
Avg. AI response
4s
Noura Al-Qahtani
Villa 12 · Room service · WhatsApp
Guest · 21:04
Good evening, I'd like to order dinner to the villa.
AI Concierge · 21:04
Good evening, Ms. Noura. Our kitchen is open until midnight. Top picks tonight: lamb kabsa, grilled shrimp salad, and date cheesecake. Shall I send the full menu?
Guest · 21:06
Two lamb kabsas and a mint lemonade, no nuts please.
AI Concierge · 21:06
Order placed with a no-nuts allergy note. Total SAR 345 incl. VAT, charged to your room folio. Estimated delivery in 25 minutes.
Guest · 21:07
Perfect, thank you.